Privacy Policy

At HydroLock Systems we recognize and respect the importance of maintaining your privacy and keeping your online order secure. This Privacy Policy and Security Statement describes why we gather customer and site visitor information, what information we collect, how we collect it and how we use the information as well as how we keep your order secure. This Privacy Policy and Security Statement is part of our Terms of Use, which governs your use of By using you agree to this Privacy Policy, Security Statement, and Terms of Use.

Why do we collect information? strives to provide our customers with quality good and excellent customer service. We gather information to allow us to process orders, to enhance and personalize our customers shopping experience and to inform our customers and e-mail subscribers of special offers and discounts.

What information do we collect?

When you order from, we collect the following information: your name, telephone number, e-mail, address, billing information, products purchased, any relevant promotion code information, and, if relevant, the recipients name, address and telephone number. Information you enter is collected even if you cancel or do not complete an order.

When you visit our site, some information is automatically collected. For example, we may collect your computers operating system, Internet Protocol (IP) address, access times, browser type and language, and referring web site address. If you access our site from a mobile device, we may also collect information about the type of mobile device you use, your devices unique ID, the type of mobile Internet browsers you use and information about the location of your device. We also collect information about your usage of and activity on our site.

How we use "cookies"

A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.

How do we use the information we collect about you?

We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from

Some of the ways we use the data we gather:
1. Provide and deliver products and services;
2. Provide information we think may help you succeed in the garden
3. Send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
4. Communicate with you about new contests, promotions and rewards, upcoming events, and other news about products and services offered by and our selected partners;
5. Operate and improve our sites and services;
6. Process and deliver contest entries and rewards;
7. Manage and administer our community features and member programs and services;
8. Respond to your comments and questions and provide customer service; and
9. Link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service.

HydroLock Systems does not sell, trade or rent your e-mail address. We occasionally send offers to our customers on behalf of other trusted businesses, but we do not give those businesses your personal information.

How do we use the information we collect about you? wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.

Your Security

We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at Our site uses secure encryption technology to ensure the secure transmission of any personal information you provide while using our website.

The Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. If you feel you've incurred a fraudulent charge with us or any retailer, promptly notify your credit card company and follow the procedures outlined in your credit card agreement.

Your Consent and Changes to this Policy

Subject to the above provisions, by using our web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes 30 days prior to their taking effect so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it.

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